EMK:Errors and Troubleshooting

There are four types of errors that can occur when running the model.

Fatal Errors: These occur when EMarket fails to execute a Run. An alert is presented to the user and EMarket is closed down. When a fatal error occurs it will usually be due to data corruption and occasionally because a file that is needed is locked or in use. It is good policy to make a backup of the Data directory from time to time in the unlikely case that this happens.

User Alerts: These errors are not normally serious and can be dealt with by you. An error message is presented describing the cause of the alert, and in many cases the window where the problem lies will open for you to correct the problem. The model will not stop other Runs currently under way as this could mean the interruption of a lengthy processing session.

Logged Errors: The model will continue to execute active Runs when these errors occur. They are simply added to the log as information for the user. An example of a logged error is a line constraint breach because of infeasibility. Some items, such as Batch start and finish times are recorded in the log but are not errors.

Unexpected Errors: Bugs are inevitable in any application no matter how well it has been tested, and in EMarket bugs may appear as Unexpected Errors. If you receive an Unexpected Error message, please paste it into an email message and send it to helpdesk@energylink.co.nz, preferably with a brief description of the action that led to the error. The error text format is shown below:

Unexpected error <error number>: <error text>

In: <program section A>-><subsection A>->...-><subsection Z>

Exe: EMarket<version number>

See also: The Run Log

Fatal Errors

Error Message	Action
Your EMarket licence has expired, please install a new licence.	A new licence is required from Energy Link Ltd.
Your EMarket licence does not have any valid market codes. You will need to use a new licence.	A new licence is required from Energy Link Ltd.
The licence file <licence file name> does not appear to be correct.	A new licence is required from Energy Link Ltd.
The licence file for EMarket can't be found.	Place the licence file with the Executable file in the same directory.
EMarket needs a Working Directory to run.	Select a Working Directory for EMarket.

User Alerts

Below is a list of some common user alerts and solutions

Error Message	Meaning	Possible Cause/Solution
Cannot calculate Water Values for run <Run.Name> - Security Factors must be greater than 1	Hydro system Security Factors must be less than 1 in the Run window	Check the Security Factors for the Hydro System and make sure they are greater than 1.
Cannot open Resources.csv, It may be locked or in use, program quitting	EMarket cannot open the Resource File	Close any application using the Resource file.
Checking for Taupo Inflows - creating records if necessary	Taupo Inflows might not exist in <Inflow Name>_IF.scv	Taupo Inflows need to be created by adding TaupoNatural and TaupoForeign to give only the total inflows to Lake Taupo.
Error writing output spec to file <FilePath> . This file may be locked or open		Close the Output spec file <File Name>.csv
Error writing Report to file <FileName> . This file may be locked or open		Close the Report file <FileName>.csv
Map already showing, please close before re-opening		Close the existing map
MapInfo.csv file is missing/invalid - cannot show map		Put MapInfo.csv in the Right location: EMarket\MapDate\<MarketName>\
Batch Aborted	The currently running batch has been aborted
Run Aborted	The currently executing Run has been aborted
This licence doesn't include the market [<Market Code>],Log_Alert	Your licence does not allow the simulation of this type of market
Water Value files purged	All unused Water value files have been deleted
Error viewing result item	Unable to display the selected view of results (Graph, Map or open file)