EMK:Errors and Troubleshooting - Revision history

Sisep: /* The System Log */

2013-02-07T22:32:39Z

The System Log

Sisep at 22:28, 7 February 2013

2013-02-07T22:28:27Z

Sisep at 01:03, 21 November 2012

2012-11-21T01:03:47Z

Sisep: /* The System Log */

2012-11-21T00:52:51Z

The System Log

Sisep at 00:42, 21 November 2012

2012-11-21T00:42:17Z

Sisep at 22:51, 20 November 2012

2012-11-20T22:51:23Z

Sisep: /* Fatal Errors */

2012-11-20T22:31:00Z

Fatal Errors

Sisep at 22:28, 20 November 2012

2012-11-20T22:28:45Z

Sisep: Created page with "{{#hidens:}} There are four types of errors that can occur when running the model. ''Fatal Errors:'' These occur when EMarket fails to execute a Run. An alert is presented to..."

2012-11-20T22:19:21Z

Created page with "{{#hidens:}} There are four types of errors that can occur when running the model. ''Fatal Errors:'' These occur when EMarket fails to execute a Run. An alert is presented to..."

New page

{{#hidens:}}
There are four types of errors that can occur when running the model.

''Fatal Errors:'' These occur when EMarket fails to execute a Run. An alert is presented to the user and EMarket is closed down. When a fatal error occurs it will usually be due to data corruption and occasionally because a file that is needed is locked or in use. It is good policy to make a backup of the Data directory from time to time in the unlikely case that this happens.

''User Alerts:'' These errors are not normally serious and can be dealt with by you. An error message is presented describing the cause of the alert, and in many cases the window where the problem lies will open for you to correct the problem. The model will not stop other Runs currently under way as this could mean the interruption of a lengthy processing session.

''Logged Errors:'' The model will continue to execute active Runs when these errors occur. They are simply added to the log as information for the user. An example of a logged error is a line constraint breach because of infeasibility. Some items, such as Batch start and finish times are recorded in the log but are not errors.

''Unexpected Errors:'' Bugs are inevitable in any application no matter how well it has been tested, and in EMarket bugs may appear as Unexpected Errors. If you receive an Unexpected Error message, please paste it into an email message and send it to helpdesk@energylink.co.nz, preferably with a brief description of the action that led to the error. The error text format is shown below:

Unexpected error <error number>: <error text>

In: <program section A>-><subsection A>->...-><subsection Z>

Exe: EMarket<version number>

See also: [[EMK:Results#The_Run_Log | The Run Log]]

@@ Line 67: / Line 67: @@
 ==The System Log==
-Entries are made in the System Log for important system events.  The '''''System Log Window''''' is accessed by clicking on the System Status Box (Second box from the left in the bottom panel) in the Status Bar at the foot of the Main Window.
+Entries are made in the System Log for important system events.  The '''''System Log Window''''' is accessed by clicking on the System Status Box (Second box from the left in the bottom panel) in the Status Bar at the foot of the '''''[[EMK:Main Window|Main Window]]'''''.
 Below are some typical System Log entries:

← Older revision		Revision as of 22:28, 7 February 2013
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	Exe: EMarket<version number>		Exe: EMarket<version number>

−	See also: [[EMK:Results#The_Run_Log \| The Run Log]]	+	See also: '''''[[EMK:Results#The_Run_Log \| The Run Log]]'''''

← Older revision		Revision as of 01:03, 21 November 2012
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	\| Running Reports Batch <.Name> on run <RunName> \|\|		\| Running Reports Batch <.Name> on run <RunName> \|\|
	\|}		\|}
		+
		+
		+	[[EMK:EMarket User Manual \| Back to User Manual Main Page]]

← Older revision		Revision as of 00:52, 21 November 2012
Line 68:		Line 68:

	Entries are made in the System Log for important system events. The '''''System Log Window''''' is accessed by clicking on the System Status Box (Second box from the left in the bottom panel) in the Status Bar at the foot of the Main Window.		Entries are made in the System Log for important system events. The '''''System Log Window''''' is accessed by clicking on the System Status Box (Second box from the left in the bottom panel) in the Status Bar at the foot of the Main Window.
		+
		+	Below are some typical System Log entries:
		+	{\|class="wikitable"
		+	! Message !! Notes
		+	\|-
		+	\| EMarket Starting \|\|
		+	\|-
		+	\| Batch Finished <CurrentBatch> \|\|
		+	\|-
		+	\| Starting Batch <CurrentBatch> \|\|
		+	\|-
		+	\| Opened Working Directory <Working Directory Name> \|\|
		+	\|-
		+	\| Failed to open Working Directory <Working Directory Name> \|\| Need to Check your Working Directory
		+	\|-
		+	\| Modelling Market:[<Market Code>] \|\|
		+	\|-
		+	\| Run Finished <Resources.ResourceName(Runs<RunName>)> \|\|
		+	\|-
		+	\| Starting Run <Resources.ResourceName(Runs<RunName>)> \|\|
		+	\|-
		+	\| Running Reports Batch <.Name> on run <RunName> \|\|
		+	\|}

← Older revision		Revision as of 00:42, 21 November 2012
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	\| Error viewing result item \|\| Unable to display the selected view of results (Graph, Map or open file) \|\|		\| Error viewing result item \|\| Unable to display the selected view of results (Graph, Map or open file) \|\|
	\|}		\|}
		+
		+	==The System Log==
		+
		+	Entries are made in the System Log for important system events. The '''''System Log Window''''' is accessed by clicking on the System Status Box (Second box from the left in the bottom panel) in the Status Bar at the foot of the Main Window.

@@ Line 32: / Line 32: @@
 |-
 | EMarket needs a Working Directory to run. || Select a Working Directory for EMarket.
 |}

@@ Line 21: / Line 21: @@
 ===Fatal Errors===
 {|class="wikitable"
-! Error Message !! Action !
+! Error Message !! Action
 |-
 | Your EMarket licence has expired, please install a new licence. || A new licence is required from Energy Link Ltd.

← Older revision		Revision as of 22:28, 20 November 2012
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	See also: [[EMK:Results#The_Run_Log \| The Run Log]]		See also: [[EMK:Results#The_Run_Log \| The Run Log]]
		+
		+
		+	===Fatal Errors===
		+	{\|class="wikitable"
		+	! Error Message !! Action !
		+	\|-
		+	\| Your EMarket licence has expired, please install a new licence. \|\| A new licence is required from Energy Link Ltd.
		+	\|-
		+	\| Your EMarket licence does not have any valid market codes. You will need to use a new licence. \|\| A new licence is required from Energy Link Ltd.
		+	\|-
		+	\| The licence file <licence file name> does not appear to be correct. \|\| A new licence is required from Energy Link Ltd.
		+	\|-
		+	\| The licence file for EMarket can't be found. \|\| Place the licence file with the Executable file in the same directory.
		+	\|-
		+	\| EMarket needs a Working Directory to run. \|\| Select a Working Directory for EMarket.
		+	\|}